Damaged or incorrect supply
Report damaged or incorrect supply promptly. Include the relevant ORD-NG or INV-NG reference where available and clear photographs or other useful evidence so Fruges Arena can review the issue.
Cut, configured and Ready-to-Install goods
Goods cut, configured or prepared to project requirements, including Ready-to-Install items, are not treated as ordinary change-of-mind returns. Contact Fruges Arena so the specific circumstances can be reviewed.
Unused catalogue stock
Requests involving unused standard catalogue stock are assessed case by case according to the applicable terms, condition of the goods and relevant legal requirements.
Requesting a review
Contact Fruges Arena with the order or invoice reference, product details and the reason for the request.